Privacy Policy

Information You Provide

We collect information you choose to provide when you request an estimate, submit a website form, call, email, text, send photographs, or otherwise communicate with Zenobi Roofing Inc.

Depending on how you contact us, this information may include:

• Your name
• Phone number
• Email address
• Property address
• Information about your roof, gutters, or property
• Questions or messages you send to us
• Photographs or files you choose to provide
• Estimate, appointment, and project information

Certain information may be necessary for us to respond to your request, determine whether we serve your area, schedule an appointment, or prepare an estimate.

Information Collected When You Visit the Website

Like most websites, our website and the companies that help host, maintain, secure, or operate it may automatically receive limited technical information when you visit.

This may include information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Date and time of a visit
• Pages requested or viewed
• Referring website or page
• Technical information used for website security and performance

This information may be used to operate the website, maintain security, identify technical problems, prevent misuse, and understand general website performance.

How We Use Your Information

We use personal information for legitimate purposes related to operating Zenobi Roofing Inc. and providing roofing and home improvement services.

These purposes may include:

• Responding to questions and estimate requests
• Contacting you about your inquiry
• Scheduling inspections or appointments
• Preparing and discussing estimates
• Communicating about scheduled or active projects
• Providing customer service and warranty support
• Maintaining appropriate business and project records
• Operating, maintaining, and protecting our website
• Preventing fraud, spam, misuse, or security problems
• Meeting legal, tax, accounting, insurance, or regulatory obligations

Phone, Email, and Text Communications

When you provide your phone number or email address while requesting an estimate, asking a question, scheduling an appointment, or communicating about a project, we may use that information to respond to your request and communicate with you about the services you requested.

This may include telephone calls, emails, or text messages related to an estimate, appointment, scheduling, weather delay, project update, warranty matter, or other customer service issue.

Providing a phone number through our general contact or estimate form does not, by itself, constitute consent to receive unrelated promotional or automated marketing text messages.

If Zenobi Roofing Inc. separately requests consent for promotional text messages, that consent is voluntary and is not a condition of purchasing roofing services.

You may ask us to stop promotional text messages at any time. If a promotional text includes an automated opt-out method, you may use that method, including replying STOP when applicable.

Message and data rates may apply depending on your wireless carrier and service plan.

Mobile Information and Text Consent

Zenobi Roofing Inc. does not sell or rent mobile phone numbers or text-message consent information.

Mobile information and text-message opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may use companies that provide communication, software, hosting, or messaging services on our behalf. Those providers may process information as necessary to provide services to Zenobi Roofing Inc., but they are not authorized by us to use your text-message consent for their own marketing.

Marketing Email

Most email communication from Zenobi Roofing Inc. is related to inquiries, estimates, appointments, active projects, warranties, or other customer service matters.

If we send promotional or marketing email, recipients may opt out of future marketing messages using the unsubscribe method provided in the message or by contacting us.

Opting out of marketing messages does not prevent us from sending necessary communications related to an estimate, transaction, active project, warranty, or other existing business relationship.

Cookies and Similar Technologies

Our website may use cookies or similar technologies that help the site function, support security, remember certain settings, or provide general information about website performance.

Cookies are small data files that a website may store through your browser or device.

Most web browsers allow you to block, limit, or delete cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.

How Information May Be Shared

Zenobi Roofing Inc. does not sell or rent customer lists or personal information for money.

We may share information when reasonably necessary with companies or individuals that help us operate our business or provide services you request.

Depending on the circumstances, these may include:

• Website hosting, maintenance, and security providers
• Email, phone, messaging, or software providers
• Accounting, legal, insurance, or professional service providers
• Contractors, subcontractors, suppliers, or service partners involved in a project
• Permit, inspection, or government authorities when required
• Financing providers when you choose to use a financing service

We may also disclose information when reasonably necessary to comply with applicable law, a court order, subpoena, legal process, or lawful government request, or when needed to protect our legal rights, property, customers, employees, or others.

Financing Through Third-Party Providers

Zenobi Roofing Inc. may provide access to financing options offered by Wisetack or another third-party financing provider.

If you choose to check financing eligibility, apply for financing, or provide financial information directly to a financing provider, the information you provide to that company is subject to that company's privacy policy, terms, and disclosures.

Financing providers may request information that Zenobi Roofing Inc. does not request through our general website forms, including financial, identity, or credit-related information.

You should review the financing provider's privacy policy and disclosures before submitting that information.

Third-Party Websites

Our website may link to manufacturers, financing providers, social media platforms, mapping services, warranty resources, or other third-party websites.

When you follow a link to another website, that company's privacy policy and terms apply to your use of that site.

Zenobi Roofing Inc. does not control the privacy practices, security, cookies, or data collection practices of third-party websites.

How Long We Keep Information

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business requirements.

Retention periods may vary depending on whether information relates to an inquiry, estimate, customer project, payment record, warranty matter, tax or accounting record, insurance matter, contract, dispute, or legal requirement.

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate, subject to applicable recordkeeping requirements.

Information Security

Zenobi Roofing Inc. takes reasonable administrative, technical, and physical steps appropriate to our business to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We may also rely on website, hosting, email, software, security, and other service providers to help maintain and protect the systems we use.

No website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure. For that reason, please do not send highly sensitive financial or identity information through ordinary website forms or email unless specifically requested through an appropriate secure service.

Data Security Incidents

If Zenobi Roofing Inc. becomes aware of a security incident involving personal information, we will evaluate the circumstances and take appropriate steps based on the nature of the incident and applicable law.

When a security incident requires notification to affected individuals, government authorities, or others under applicable law, we will provide the required notices.

Your Choices and Requests

You may contact Zenobi Roofing Inc. if you believe information you previously provided is inaccurate or if you have a question about how your information is being handled.

You may also contact us to request access, correction, or deletion of personal information where those rights are provided by applicable law.

We may need to verify a request before acting on it. Certain information may also need to be retained when permitted or required for contracts, warranties, accounting, taxes, insurance, legal matters, fraud prevention, or other legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, service providers, or privacy practices change.

If we make changes, the updated policy will be posted on this page and the "Last updated" date will be revised.

If we begin using a materially different type of advertising, tracking, data collection, or information-sharing practice, this Privacy Policy should be updated to accurately describe that practice.